Improve your confidence in inclusive and respectful customer interactions with Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) communities.
Duration: 30 minutes
Audience: All customer service employees
This eLearning is designed to enhance your ability to engage respectfully and confidently with LGBTQ+ communities. This training will equip you with the tools to provide inclusive and affirming interactions for customers from diverse backgrounds, ensuring everyone feels safe and valued.
The eLearning has 3 interactive modules:
- LGBTQ+ Review
- Understand key terms and concepts within the LGBTQ+ community, including the trans community, and the importance of inclusive customer service practices.
- Why Inclusion Matters
- Discover why fostering an inclusive environment is critical, and explore the experiences and challenges faced by LGBTQ+ individuals in customer service settings.
- Inclusion in Practice
- Learn actionable strategies, including the use of neutral language, avoiding assumptions, mirroring language, and handling mistakes with care to create positive customer experiences.
We believe the best way to learn about our community is from community members themselves. Our eLearning courses are developed by LGBTQ+ subject matter experts and include videos of community members sharing their experiences.
- Define key terms related to LGBTQ+ communities
- Identify key aspects of inclusive customer service
- Describe common experiences and challenges of LGBTQ+ people in the customer service setting
- Implement practical LGBTQ+ allyship strategies in customer interactions
Card Payment:
For card payment, please checkout using this website.
Once payment is complete, you will get an email from notifications@acon.bridgeapp.com saying you have been enrolled into a new program. Select “Go To Program” to start the training.
If you have any issues with your eLearning enrolment, please see more information here.
Invoice Payment:
To pay via invoice, please email PrideTraining@acon.org.au for more information.
Hosting eLearning Yourself
Want to host this training on your own Learning Management System (LMS)? To enquire about SCORM packages please email pridetraining@acon.org.au or fill out our Training Request Form.
Other Information
Volume discounts are available. Concession discounts are also available, please click here for more information.
Please make sure to read our Cancellation & Refund Policy.
Not sure which training is right for you, or want to order a customised eLearning course? Fill out our Training Request Form.
