Terms and Conditions
Training Cancellations / Refunds
On occasion, you may find you are unable to attend training. Please see details that pertain to each in-person training, webinars, and eLearning.
If your training includes a combination of in-person training, eLearning and/or webinar and you are unable to attend training, then the cancellation and refund policy set out for each such applicable training delivery method applies. For example, if you have training to be delivered in-person and via webinar, then the cancellation and refund policy for both in-person training and webinar applies.
For any other product or services that are not listed, then the cancellation and refund policy set out in the "refunds" section applies.
In-Person Training
COVID-19 Safety Protocol
(Read our full list of COVID safety measures here.)
By registering for our in-person training, you agree to abide by the following conditions:
- You will not attend the training if you are unwell or required to self-isolate/quarantine. It is the individuals responsibility to identify when they are unwell with symptoms which might indicate COVID-19 (see: https://www.health.gov.au/resources/apps-and-tools/healthdirect-coronavirus-covid-19-symptom-checker) and a possible risk to others.
- If a participant is exposed in an outbreak or tests positive and that participant has attended an ACON Pride Training, they are required to contact ACON Pride Training as soon as they become aware.
- If a participant has been in contact with a person/s who is/or tested positive to COVID-19 within 14 days prior to the training, they should contact ACON Pride Training to advise that they are unable to attend the training.
- Handwashing is conducted by all participants when frequenting the bathroom and before touching shared food surfaces.
- It is important that the participant observes strict physical distancing throughout the training day inclusive of breaks at all times. Any observed breaches will be addressed with the relevant party.
- All participants are to sign into the training. The facilitator will check before ending the training that all participants have signed in and collect any additional details which are missing or incomplete.
- It is recommended that as per government recommendations that the COVID-safe app be downloaded by all participants to enable tracing should a relevant case of COVID-19 be identified.
- If taking public transport the same distancing and hygiene rules apply. Utilising public transport to attend the training is the choice and responsibility of the participant.
- If travelling to attend the training, the same distancing and hygiene rules apply. Travelling to training outside of your local area is the choice and responsibility of the participant. ACON Pride Training recommends participants attend local training wherever possible.
- If face-to-face delivery is not possible, either due to low numbers or circumstances around COVID-19, ACON Pride Training may move the training to a virtual classroom or cancel the training. Participants will be notified via email of any changes with as much notice as possible. ACON Pride Training will email the nominated address on your registration form, so it is recommended that participants include an email address they check regularly.
Substitute Your Seat
Sending a substitute is the best way to ensure your organisation retains the full value for its training investment.
Should you be unable to attend in-person, you may nominate a substitute to attend in your place. Written notification to PrideTraining@acon.org.au must be received a minimum 5 days prior to the course or event. All written notifications must include your name, the training you are currently registered for and date of training, the name and contact information for your substitute and invoice number.
Requests made for substitute transfer between 5-0 days prior to, or once a course has commenced, are not permitted.
Deferment Your Attendance
Should no substitute be available then you may request to apply for a deferment. Written notification to PrideTraining@acon.org.au must be received within a minimum 3 days prior to the training date. That note must include: your name and the course or webinar name and the invoice number.
Deferments are;
- Not transferable to another person
- Only deferrable once
- Only be actionable based on the original enrolment.
Requests made for deferment between 2-0 days prior to the training, are not permitted.
For ACON Pride Training courses, you may defer up to 6 months dependant on course schedules.
Refunds
Please choose your training carefully as once registration is complete refunds will only be made when:
- The training is cancelled or rescheduled by ACON Pride Training. If the training is rescheduled, ACON Pride Training will allow refunds for four weeks from the date participants are notified.
- A written request for cancellation is received more than seven days prior to the course. Cancellations received more than 7 days prior to the course will receive a full refund. Cancellations received between 7-0 days prior to the course will be processed with a 35% cancellation fee.
- Refund requests made due to circumstances around COVID-19 will be assessed based on current restrictions, health orders, and community transmission.
All outstanding invoices must be paid prior to the commencement of any training. All written refund requests must be sent through to pridetraining@acon.org.au
Webinar
Due to instant access to the eLearning components, a refund is not possible.
You get a certificate when you finish the eLearning module, partake in all live webinar session(s) and complete the post-training assessment.
The eLearning component is a pre-requisite of the live webinar. If you do not finish the eLearning before the live webinar, you may not be approved to attend the webinar.
You may transfer your seat to another person up to three days before the live webinar only if you have not started any online component and there is a future date available.
eLearning
Users will have access to the eLearning courses for 30 days unless otherwise stated. Users must complete the course within this time to receive a certificate of completion. Certificates remain available for up to 3 months.
Due to the instant nature of access to eLearning courses, refunds are not available.
Safety and Respect
Upon purchasing facilitated training (in-person or webinar) you agree to provide, as far as reasonably possible, a safe, respectful and inclusive environment for Pride Training's facilitators and your learners. Disrespectful behaviour from training attendees will not be tolerated, and facilitators reserve the right to discontinue training at any time.
Intellectual Property
All content provided in our eLearning, in-person and webinar training remains the property of ACON Pride Training. Unauthorised recording, reproduction or sharing of training content is strictly prohibited. This is necessary to protect not only our intellectual property, but also the privacy of our facilitators and training attendees.
Online Store Return Policy
ACON Online Store Terms and Conditions
ACON Health Limited trading as ACON
414 Elizabeth Street,
Surry Hills NSW 2010
pridetraining@acon.org.au
(02) 9206 2000
ACON Fulfilment is the business name and references to “we”, “us” and/or “our” throughout www.acon.org.au (“the website”)
Return & Exchange
Incorrect item(s) received
In the event an incorrect item has been received, we will replace the item with free return postage or provide a refund. Please email us at pridetraining@acon.org.au to notify of your order/invoice number, the incorrect item received or missing items and intended replacement or refund.
Change of sizes or colours
In the event you need to change sizes or colors for the items bought online or over the phone, you are entitled to an exchange within 30 days provided you have your original proof of purchase, tags still attached, and the product needs to be in original selling condition. Please email us at pridetraining@acon.org.au to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by ACON staff.
Change of mind
Please choose carefully, as we do not provide refunds if you simply change your mind. An exchange will be given within 30 days of purchase where appropriate. The original receipt must be presented as proof of purchase. Packaging seals must remain unbroken, tags still attached, and the product needs to be in original selling condition. Please email us at pridetraining@acon.org.au to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by ACON staff.
Returning of goods
ACON is not responsible for any goods damaged or lost in transit.
Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. If the products are deemed not faulty, or have been damaged due to inappropriate use, a refund or exchange will be declined.
No returns or exchanges
Shipping Policy
ACON Shop delivers Australia wide.
We aim to send out orders processed by midday weekdays on the same day. Busy periods such as Australian public holidays, special sales events, Easter and Christmas may result in minor delays.
We use Australia Post e-Parcel service. An email and/or text message with tracking information will be sent to you once your order is on its way.
Customers can choose between Standard post Australia wide or pickup from our Sydney office.
Once the product has been dispatched, ACON is no longer responsible for any delays, loss or damage to the parcels.
Postage
We charge a flat rate delivery fee of $10 for all orders under 1kg of weight.
Change order details
Please place your order carefully and to make sure your delivery address is correct prior to submitting your order.
When the delivery address has been supplied incorrectly or the incorrect product is chosen, the cost of having the item(s) re-delivered will be charged to the customer. Please email us at pridetraining@acon.org.au for further instructions.
Products and Specification
Features and specification of products described or depicted on the website, are subject to change without notice.
All images are for illustration purposes only and may vary from the product received.
Size of each product on this website are not shown in their actual size.
Prices & GST
All of our prices are in Australian Dollars (AUD). Prices are subject to change without notice.
GST is included in all eligible products, however once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling.
Payment
ACON does not accept cheque, cash or vouchers for online payments.
Provide Feedback
When providing feedback, please let us know the following information:
- Your Name and Email Address
- Brief description of the issue and date of purchase (if applicable)
- Order Number, Product name and serial number (if applicable)
Contact us
If you have any questions or feedback, please call our ACON reception 02 9206 2000 between 9am-5pm, Monday-Friday (AEST) or email us at pridetraining@acon.org.au. Our team aims to respond to your inquiry within 24 business hours. Please visit our ACON Contact page for further details on business hours.